We supply customers, resellers and partners with innovative digital security solutions, distributing our products throughout Southern Africa via our offices in Kempton Park.
Customer Service Philosophy
At VCam we strive to offer the best product for the application and to maintain the best service and support to our partners and customers.
Our Partner Support Programme allows us to work with our Integrators to provide optimum on-site service in support of the end-user.
All of our “partners” under the Partner Support Agreement receive superior training, maintenance and technical support, as well as on-site back up support as and when required.
To become the supplier of choice to the largest security providers and corporations in our region, driven by our total commitment to our core philosophies and values, emanating from
a deep belief that our international culture, values and localised industry knowledge, coupled with our leading edge technology, provide us with a distinct competitive advantage in the industry in which we operate.
We serve select markets where our expertise enables us to compete effectively and efficiently, and not to try to be all things to all people.
Through careful product selection and choice of partner products, we strive to offer the most appropriate service and product range within particular geographic regions.
Our motto, “the customer always comes first”, is showcased within our business practice, and is proof of our determination and confidence to succeed in providing the highest levels of service, and the optimum solutions.
Based in an industry driven by change and ever emerging new technologies, we thrive on change, and are continually challenging the status quo.
We recognise that our success depends on our flexibility, our ability to react to rapidly changing market conditions, on new opportunities and challenges, and to remain innovative in meeting the changing demands of our environment.